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Do you have questions about the eID function or the german ID card? Don’t hesitate to contact us!
Did you lost your ID card or it was stolen? For blocking your eID function please contact the blocking hotline.
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For general questions to the Federal Ministry of the Interior and Community, please contact our public enquiry service.
Mondays to Thursdays: from 8 a.m. to 5 p.m.
Fridays: from 8 a.m. to 3 p.m.
Blocking hotline
The blocking hotline can be reached free of charge seven days a week around the clock.
From abroad, please call either 0049-116 116 or 0049-3040 50 40 50 (subject to charges).
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